FROM THE COMPUTER ROOM:
COSUGI Meeting - Richard, Jonathan, Bob and Joel are away at the SirsiDynix national users' meeting and will return on Monday, May 19.
Symphony Upgrade Postponed
Sirsi has advised us not to upgrade to SP4 but to wait for SP5 which will correct some problems. SP5 is due out in June; we'll watch the early feedback and look toward a possible July upgrade. More to come, of course, but for now just note that next week we'll maintain the status quo instead of breaking anything.
CCS MEETINGS NEXT WEEK:
Mon., 5/19, 2:00, Ela: Enterprise PR/Marketing Task Force
Tues., 5/20, 10, CCS: Bylaws & Policy Committee
Wed., 5/21, 9:30, CCS: SCRAP
Thurs., 5/22, 9:30, Glenview: PAS
Fri., 5/23, 10, Ela: Enterprise Implementation Task Force
Thursday, May 15, 2014
Thursday, May 8, 2014
CCS News May 9, 2014
FROM THE COMPUTER ROOM:
Next week we will be short staffed due to some of the staff attending the COSUGI Conference. So as a reminder, if you are working with us on a ticket you may get a delayed response. The best way to avoid this is to enter a Help Desk ticket so that other CCS staff can review the issues and help to resolve them.
We are happy to announce that there is movement in the AT&T ASE Fiber install. There is still much ground work to be done but we are optimistic that it will move in a timely manner. We look forward to this installation as it will give us the opportunity to evaluate our network topology and make improvements to the integrity and security of our infrastructure.
AUTHORITIES NEWS:
Two files from Marcive were loaded into our system this week. One contained 3,058 updated authority records and the other contained 332 new authority records that were needed in our database, but were not available before this time.
Virginia Seward
Authorities Librarian
CCS MEETINGS NEXT WEEK:
Tues., 5/13, 10:00 A.M., CCS: Executive Committee
Wed., 5/14, 9:30 A.M., Niles: Catalogers (RDA Workshop, you must be registered)
Next week we will be short staffed due to some of the staff attending the COSUGI Conference. So as a reminder, if you are working with us on a ticket you may get a delayed response. The best way to avoid this is to enter a Help Desk ticket so that other CCS staff can review the issues and help to resolve them.
We are happy to announce that there is movement in the AT&T ASE Fiber install. There is still much ground work to be done but we are optimistic that it will move in a timely manner. We look forward to this installation as it will give us the opportunity to evaluate our network topology and make improvements to the integrity and security of our infrastructure.
AUTHORITIES NEWS:
Two files from Marcive were loaded into our system this week. One contained 3,058 updated authority records and the other contained 332 new authority records that were needed in our database, but were not available before this time.
Virginia Seward
Authorities Librarian
CCS MEETINGS NEXT WEEK:
Tues., 5/13, 10:00 A.M., CCS: Executive Committee
Wed., 5/14, 9:30 A.M., Niles: Catalogers (RDA Workshop, you must be registered)
Thursday, May 1, 2014
CCS News May 2, 2014
CCS News
MAY 2, 2014
FROM THE COMPUTER ROOM:
April 26 Down Time:
On the afternoon of Saturday, April 26th libraries lost connections to the Workflows Server. We have been thoroughly investigating the cause of the lost connectivity. Our findings have concluded that the Workflows Server did not lose power, just connectivity. The error logs have pointed us to the initial source of the problem which was power loss to our network equipment, caused by the electrician, which caused improper disconnection between the Workflows Server and the libraries. After power to our network equipment was reestablished, many of you could reconnect to the Workflows server. We are still investigating this aspect of the issue.
Symphony Upgrade:
We are still looking at overnight Monday, May 19-Tuesday, May 20 to install Symphony Release 3.4.1 SP3-4 on the Production Server. We will confirm next week, and are polishing documents covering the client upgrade and features and settings for the new release which we will also distribute next week.
Hardware Upgrade:
And while you’re marking your calendars, we are pointing toward the week of July 14 to install our new Production Server. Down time during open hours for libraries should be zero or minimal, but we will have more information before the big event.
CCS MEETINGS NEXT WEEK:
None! (Don’t worry, we’ll make up for the void soon.)
MAY 2, 2014
FROM THE COMPUTER ROOM:
April 26 Down Time:
On the afternoon of Saturday, April 26th libraries lost connections to the Workflows Server. We have been thoroughly investigating the cause of the lost connectivity. Our findings have concluded that the Workflows Server did not lose power, just connectivity. The error logs have pointed us to the initial source of the problem which was power loss to our network equipment, caused by the electrician, which caused improper disconnection between the Workflows Server and the libraries. After power to our network equipment was reestablished, many of you could reconnect to the Workflows server. We are still investigating this aspect of the issue.
Symphony Upgrade:
We are still looking at overnight Monday, May 19-Tuesday, May 20 to install Symphony Release 3.4.1 SP3-4 on the Production Server. We will confirm next week, and are polishing documents covering the client upgrade and features and settings for the new release which we will also distribute next week.
Hardware Upgrade:
And while you’re marking your calendars, we are pointing toward the week of July 14 to install our new Production Server. Down time during open hours for libraries should be zero or minimal, but we will have more information before the big event.
CCS MEETINGS NEXT WEEK:
None! (Don’t worry, we’ll make up for the void soon.)
Thursday, April 24, 2014
CCS News April 25, 2014
CCS News
APRIL 25, 2014
FROM THE COMPUTER ROOM:
Not so BREAKING NEWS, "MISSING TITLES IN BC SEARCH:"
Early this week, many of you started noticing and getting reports of missing titles while doing a search in BiblioCommons. The root of the cause was an update done by BiblioCommons on April 15th. This update contained a bug that resulted in records being marked as deleted and removed from the index. As a result, you may have found that items you own, especially print, were not searchable. The bug was discovered shortly thereafter and another update/patch was deployed the same day to fix the issue. A reindex of all libraries was issued and expected to be completed by 5 pm Thursday, April 23rd.
Notification of this update was not relayed to CCS prior to its deployment. This is an issue about which we have struggled with BC on numerous occasions. We know other customers share our concern and BC has acknowledged its validity multiple times, but nothing changes. We also know from online chatter that customers are perplexed that no warning was posted until a number of days after the problem was identified internally at BC.
We have not yet received confirmation that the reindex has in fact been fully completed. We are tentatively waiting on an update and will relay this information to the proper email lists when received. Meanwhile, if BC had wanted to collaborate with us on a plot to make Enterprise look good, they could hardly have executed it better. We regret the problems and the lack of information
received.
CCS MEETINGS NEXT WEEK:
Mon., 4/28, 2:00, CCS: Database Management Task Force
Wed., 4/30, 9:30, Northbrook: Webmasters
Thur., 5/1, 4:30-7, Zion-Benton: Retirement Open House for Nann Blaine Hilyard
Fri., 5/2, 9:30, Fox River Valley/Dundee: Circulation
APRIL 25, 2014
FROM THE COMPUTER ROOM:
Not so BREAKING NEWS, "MISSING TITLES IN BC SEARCH:"
Early this week, many of you started noticing and getting reports of missing titles while doing a search in BiblioCommons. The root of the cause was an update done by BiblioCommons on April 15th. This update contained a bug that resulted in records being marked as deleted and removed from the index. As a result, you may have found that items you own, especially print, were not searchable. The bug was discovered shortly thereafter and another update/patch was deployed the same day to fix the issue. A reindex of all libraries was issued and expected to be completed by 5 pm Thursday, April 23rd.
Notification of this update was not relayed to CCS prior to its deployment. This is an issue about which we have struggled with BC on numerous occasions. We know other customers share our concern and BC has acknowledged its validity multiple times, but nothing changes. We also know from online chatter that customers are perplexed that no warning was posted until a number of days after the problem was identified internally at BC.
We have not yet received confirmation that the reindex has in fact been fully completed. We are tentatively waiting on an update and will relay this information to the proper email lists when received. Meanwhile, if BC had wanted to collaborate with us on a plot to make Enterprise look good, they could hardly have executed it better. We regret the problems and the lack of information
received.
CCS MEETINGS NEXT WEEK:
Mon., 4/28, 2:00, CCS: Database Management Task Force
Wed., 4/30, 9:30, Northbrook: Webmasters
Thur., 5/1, 4:30-7, Zion-Benton: Retirement Open House for Nann Blaine Hilyard
Fri., 5/2, 9:30, Fox River Valley/Dundee: Circulation
Thursday, April 17, 2014
CCS News April 18, 2014
CCS News
APRIL 18, 2014
SYMPHONY UPGRADE:
Barring the unforeseen, we have tentatively targeted the night of Monday, May 19 to load Symphony Release 3.4.1 SP4 into production. We will confirm this and send out more information, but you may want to mark your calendar.
ERESOURCE CENTRAL COMES INTO FOCUS:
The CCS staff had our training on eResource Central, the digital resources add-on to Enterprise, and we should soon begin seeing manifestations. Again, much more info will follow.
HAPPY HOLIDAYS TO ALL FROM THE CCS STAFF! And a reminder: the Computer Room will not be staffed on Easter Sunday.
CCS MEETINGS NEXT WEEK:
Tues., 4/22, 10:00, CCS: Enterprise Implementation Task Force
Wed., 4/23, 2:00, CCS: Enterprise Marketing/PR Task Force
Thur., 4/24, 9:30, Bloomingdale: SLUI (Statewide SirsiDynix users group; you must be registered)
APRIL 18, 2014
SYMPHONY UPGRADE:
Barring the unforeseen, we have tentatively targeted the night of Monday, May 19 to load Symphony Release 3.4.1 SP4 into production. We will confirm this and send out more information, but you may want to mark your calendar.
ERESOURCE CENTRAL COMES INTO FOCUS:
The CCS staff had our training on eResource Central, the digital resources add-on to Enterprise, and we should soon begin seeing manifestations. Again, much more info will follow.
HAPPY HOLIDAYS TO ALL FROM THE CCS STAFF! And a reminder: the Computer Room will not be staffed on Easter Sunday.
CCS MEETINGS NEXT WEEK:
Tues., 4/22, 10:00, CCS: Enterprise Implementation Task Force
Wed., 4/23, 2:00, CCS: Enterprise Marketing/PR Task Force
Thur., 4/24, 9:30, Bloomingdale: SLUI (Statewide SirsiDynix users group; you must be registered)
Thursday, April 10, 2014
CCS News April 11, 2014
CCS News
APRIL 11, 2014
FROM THE COMPUTER ROOM:
Next week we will be conducting a load test on the Web Services instance used for Enterprise. The test will place an additional work load on the Symphony Production Server, the server we commonly call the Workflows Server. We expect to discover, among other things, what impact Enterprise will have on the server's response time for your library. We won’t be soliciting comments, but if you notice a difference throughout the week, please let us know.
AUTHORITIES NEWS:
This week, CCS sent a file of 11,489 bibliographic records to Marcive for authorities processing. 10,381 records were updated and returned to CCS, as well as 4,425 new authority records. All of these records were loaded into our system.
Next week, two more files from Marcive will be loaded into our system. One contains 2994 updated authority records and the other contains 397 new authority records that were needed in our database, but were not available before this time.
Virginia Seward
CCS Authorities Librarian
EASTER COMPUTER ROOM STAFFING (OR LACK THEREOF):
CCS will be closed on Sunday April 20th. The system will be online, but the office will not be staffed.
CCS MEETINGS NEXT WEEK:
Wed., 4/16, 9:30, CCS: SCRAP
Fri., 4/18, 10:00, CCS: Equitable Access Task Force
APRIL 11, 2014
FROM THE COMPUTER ROOM:
Next week we will be conducting a load test on the Web Services instance used for Enterprise. The test will place an additional work load on the Symphony Production Server, the server we commonly call the Workflows Server. We expect to discover, among other things, what impact Enterprise will have on the server's response time for your library. We won’t be soliciting comments, but if you notice a difference throughout the week, please let us know.
AUTHORITIES NEWS:
This week, CCS sent a file of 11,489 bibliographic records to Marcive for authorities processing. 10,381 records were updated and returned to CCS, as well as 4,425 new authority records. All of these records were loaded into our system.
Next week, two more files from Marcive will be loaded into our system. One contains 2994 updated authority records and the other contains 397 new authority records that were needed in our database, but were not available before this time.
Virginia Seward
CCS Authorities Librarian
EASTER COMPUTER ROOM STAFFING (OR LACK THEREOF):
CCS will be closed on Sunday April 20th. The system will be online, but the office will not be staffed.
CCS MEETINGS NEXT WEEK:
Wed., 4/16, 9:30, CCS: SCRAP
Fri., 4/18, 10:00, CCS: Equitable Access Task Force
Thursday, April 3, 2014
CCS News April 4, 2014
CCS News
APRIL 4, 2014
FROM THE COMPUTER ROOM:
CCS Web Site Password Change:
As a reminder, the CCS Website password has been changed as of April 1, 2014. You may obtain the new password from your designated contact, Director or Maintenance Coordinator, all of whom have been e-mailed the new password. The password change will not affect your login into Workflows or to the SirsiDynix Support Site, just the Members Only page of ccslib.org.
IP Address Change For CCS Web Site:
Siteground (our web hosting service) is changing the IP address for ccslib.org on Friday, April 4. The site may be unavailable for a few minutes while the DNS change propagates. We will keep you updated.
NEW DOCUMENTS POSTED:
The following documents are now posted on the Members Only page of the CCS Web Site. Here are direct links:
Bob's document about Emailing Checkout Receipts (also posted under Staff Resources, Circulation):
http://ccslib.org/attachments/File/CirculationAttachments/A_Primer_for_Emailing_Patron_Checkout_Receipts.pdf
Joel's document on Introduction to MARC (also posted under Staff Resources, PAS):
http://ccslib.org/attachments/File/PASILL/Introduction_to_MARC.pdf
CCS MEETINGS NEXT WEEK:
Wed., 4/9, 9:30, Glenview: Catalogers
Wed., 4/9, 10:00, CCS: Executive Committee
Thur., 4/10, 9:30, Fox River Valley/Dundee: ILL
APRIL 4, 2014
FROM THE COMPUTER ROOM:
CCS Web Site Password Change:
As a reminder, the CCS Website password has been changed as of April 1, 2014. You may obtain the new password from your designated contact, Director or Maintenance Coordinator, all of whom have been e-mailed the new password. The password change will not affect your login into Workflows or to the SirsiDynix Support Site, just the Members Only page of ccslib.org.
IP Address Change For CCS Web Site:
Siteground (our web hosting service) is changing the IP address for ccslib.org on Friday, April 4. The site may be unavailable for a few minutes while the DNS change propagates. We will keep you updated.
NEW DOCUMENTS POSTED:
The following documents are now posted on the Members Only page of the CCS Web Site. Here are direct links:
Bob's document about Emailing Checkout Receipts (also posted under Staff Resources, Circulation):
http://ccslib.org/attachments/File/CirculationAttachments/A_Primer_for_Emailing_Patron_Checkout_Receipts.pdf
Joel's document on Introduction to MARC (also posted under Staff Resources, PAS):
http://ccslib.org/attachments/File/PASILL/Introduction_to_MARC.pdf
CCS MEETINGS NEXT WEEK:
Wed., 4/9, 9:30, Glenview: Catalogers
Wed., 4/9, 10:00, CCS: Executive Committee
Thur., 4/10, 9:30, Fox River Valley/Dundee: ILL
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