CCS News
APRIL 25, 2014
FROM THE COMPUTER ROOM:
Not so BREAKING NEWS, "MISSING TITLES IN BC SEARCH:"
Early this week, many of you started noticing and getting reports of missing titles while doing a search in BiblioCommons. The root of the cause was an update done by BiblioCommons on April 15th. This update contained a bug that resulted in records being marked as deleted and removed from the index. As a result, you may have found that items you own, especially print, were not searchable. The bug was discovered shortly thereafter and another update/patch was deployed the same day to fix the issue. A reindex of all libraries was issued and expected to be completed by 5 pm Thursday, April 23rd.
Notification of this update was not relayed to CCS prior to its deployment. This is an issue about which we have struggled with BC on numerous occasions. We know other customers share our concern and BC has acknowledged its validity multiple times, but nothing changes. We also know from online chatter that customers are perplexed that no warning was posted until a number of days after the problem was identified internally at BC.
We have not yet received confirmation that the reindex has in fact been fully completed. We are tentatively waiting on an update and will relay this information to the proper email lists when received. Meanwhile, if BC had wanted to collaborate with us on a plot to make Enterprise look good, they could hardly have executed it better. We regret the problems and the lack of information
received.
CCS MEETINGS NEXT WEEK:
Mon., 4/28, 2:00, CCS: Database Management Task Force
Wed., 4/30, 9:30, Northbrook: Webmasters
Thur., 5/1, 4:30-7, Zion-Benton: Retirement Open House for Nann Blaine Hilyard
Fri., 5/2, 9:30, Fox River Valley/Dundee: Circulation
