CCS News
NOVEMBER 14, 2008
FROM THE COMPUTER ROOM:
Help Desk Delays– with apologies, we notice that our help desk incidents logged have recently risen by over 50% in the past few weeks and we have been tardy getting to all but the highest priority problems. We were put behind by all the line problems of last week, followed by staff on vacation. But we should be returning to more normal turnaround times early next week. If you have a special report or statistic needed by a deadline (such as a board meeting) please give us a call directly so that we can give the matter immediate attention.
Slowness in Workflows – our latest episode of slowness occurred momentarily on Saturday afternoon about 3:30 pm. Sirsi has looked and attributed it to SIP processes – but we are investigating further.
AUTHORITIES UPDATE:
CCS sent 3716 bibliographic records to Marcive on Wednesday, Nov. 12th for Overnight Authorities Processing. The records have been processed and were reloaded into our system. Of the 3716 bibliographic records, Marcive returned 1202 updated bibliographic records. Marcive also sent us 1833 new authority records. Marcive’s speedy service insures that the CCS database is kept up to date as much as possible with current headings and references.
-- Virginia R. Seward
CCS Authorities Librarian
DID YOU KNOW?
Did you know this item is a gentle reminder that I still need volunteers from most libraries to help test Symphony 3.2.1? We’ll be installing Symphony (the latest WorkFlows upgrade) on the CCS test server soon and I'd like to have someone from each department of each library available to review changes related to their respective areas of expertise. As always, the goal is to verify that fixes and enhancements added to the 3.2.1 release are working properly throughout the software. Although the chatter about Symphony on the Sirsi discussion lists has generally been positive, it’s essential that we also confirm everything works well in our unique CCS environment. The time we spend testing now will be extremely beneficial to the entire consortium in the long run. We need to avoid unpleasant surprises when we upgrade the production server with the new release and the best way to do that is to have as many people as possible examine it thoroughly while it’s on the test server. You’ll be hearing more about Symphony 3.2.1 testing as the date for the new installation draws closer, but feel free to contact me at any time if you have questions or concerns about the plan. I'd like to receive the names and email addresses of staff members who’ll be helping with testing as soon as they're known, so I can add them to my testing spread sheet and start sending project information, test scripts, instructions, etc. to participants. -- Ken Victorson
CCS MEETINGS NEXT WEEK:
Mon., 11/17, 9:30, Ela: Director’s Station Discussion Group
Wed., 11/19, 9:30, Prospect Heights: SCRAP
Wed., 11/19, 10:00, CCS: Executive Comm.
Thur., 11/20, 9:30, Round Lake: PAS
