CCS News

APRIL 23, 2010

FROM THE COMPUTER ROOM:
This week we have a guest columnist so Linda could focus more on the post-Bridge restoration and transition to a new and better reality... thanks one more time for all the support and understanding during this project!

Unicode/Oracle conversion - it is almost done! Sunday we started the live process to convert our Informix database to the Oracle Database Management System using Unicode. Thank you to everyone in the consortium for your testing, feedback. understanding, collaboration, and encouragement. We want to thank you all for the support, "atta boy's" and goodies we have received from the libraries, during the conversion.

Email Server - the new email server is waiting in the wings. It should be implemented right after the conversion is complete. It's just "waiting for the runway to clear.."

IP Network Changes - Again it is important to open up Help Desk tickets when requesting IP Network changes. Please keep in mind:
1) The actual numbers can be verified and double checked.
2) The computer room does not do IP changes on a Friday or Monday. Friday may result in the library being "dead in the water” if it cannot connect. Mondays are usually busy dealing with any outstanding issues from the previous week or weekend.
3) If someone in the computer room is on vacation, another computer room member can follow up and assist if needed.
4) Be sure to use your email address when opening up a Help Desk Ticket;
this way you can be contacted instead of CCS trying to get information to a default address or generic email for the Help Desk the library may have assigned.

Vacations coming up - it’s that time again when staff will be taking their vacations in the coming months. If you are working on a problem with a staff member, and don't need a quick reply, don't forget to look at the Help Desk home page , the Computer Room tries to post their vacation notices for libraries to see. This is also another good reason why Help Desk tickets are important: to follow up or track issues in case a staff member is absent or away from the office, and you need help right away.

Next week - Quiz on the Oracle conversion , or tips on a greener lawn...

Frank Correa
IT Systems Engineer
Cooperative Computer Services (CCS)

CCS MEETINGS NEXT WEEK:

None!